Refund policy

Return & Refund Policy

At Harvest Coffee Roasters, we carefully prepare and package every order to ensure that your products arrive safely and in excellent condition.

Returns

Due to the nature of our products, including coffee beans, ground coffee, beverages, syrups, powders and other consumable products, we generally do not accept returns or exchanges for change of mind.

If you have an issue with your order, please contact us at: info@harvestgroup.online before sending any product back to us.

Any rights you may have under applicable consumer protection laws remain unaffected by this policy.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if:

• your product arrives damaged 
• the packaging is damaged or opened
• you receive the wrong product
• an item is missing from your order or
• the product has another defect or issue.

Please contact us at info@harvestgroup.online and provide your order number and, where possible, clear photographs of the product and its packaging.

If the issue is confirmed, we will arrange a replacement at no additional cost to you.

If a replacement is not possible, or if applicable consumer law requires another remedy, we will provide the remedy required by law.

Non-Returnable Items

Due to the nature of our products, we generally cannot accept returns of opened or used coffee, beverages, syrups, powders or other consumable products.

This does not affect any statutory rights that cannot legally be excluded.

Exchanges

We do not offer exchanges for change of mind.

If a product is damaged, defective or incorrect, please contact us first. Where appropriate, we will arrange a replacement product at no additional cost.

European Union Consumer Rights

Where applicable, customers within the European Union have statutory consumer rights, including the applicable right of withdrawal for online purchases.

Certain products may be excluded from the right of withdrawal under applicable law, including certain perishable food or drink products and other products covered by statutory exceptions.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded.

Refunds

We generally do not offer refunds for change of mind or where a return is not required by applicable law.

If a product is damaged, defective or incorrect, our preferred solution is to provide a replacement at no additional cost.

Where applicable consumer law requires a refund, price reduction or another remedy, we will provide the remedy required by law.

Contact Us

If you have any questions regarding your order, returns, damaged products or refunds, please contact us:

Harvest Coffee Roasters
Email: info@harvestgroup.online